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Undispatching sales orders

Dispatch is a term used with purchase orders and sales orders to indicate that the document has been approved or sent off.

Within SmartTurn, a purchase order or sales order that has a status of Approved means that it has been dispatched and is no longer editable, but that it hasn't yet been received (for a PO) or shipped (for an SO).

If no shipments have been created for the sales order, you can undispatch it if you need to edit the order again.

To undispatch a sales order:

  1. Select Ordering>Sales Orders. A list of sales orders appears.
  2. Highlight the sales order you want to undispatch.
  3. Select Undispatch up above. This puts the order in Status Saved, and you modify it as needed.

    Note that you can only undispatch a sales order if no shipments have been created for it.

See Also

Sales Orders

Viewing sales orders

Viewing a list of sales order items across all SOs

Creating sales orders

Importing sales order item data

Editing sales orders

Dispatching sales orders

Cancelling a sales order

Copying a sales order

Fulfilling a sales order

Exporting a sales order to a spreadsheet

Closing a sales order

Sales order field descriptions

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